Return & Refund Policy
Withdrawal Right
You have the right to withdraw your purchase within 14 days of receiving your order.
Returns
Eligibility:
You may request a return within 30 days of receiving your order.
Condition:
The item must be unused and returned in the same condition as received.
Proof of Purchase:
A valid order confirmation or receipt is required.
Non-Returnable Items
The following items are not eligible for return:
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Items damaged due to misuse, accidents, or improper handling.
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Items returned without original packaging or accessories.
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Sale or clearance items (if marked “final sale”).
Refunds
Processing Time:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Refund Method:
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping Fees:
Shipping fees are non-refundable. If your refund is approved, the cost of return shipping may be deducted from your refund (unless the return is due to our error or a defective product).
Exchanges
Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us before sending it back.
How to Start a Return
To initiate a return, please contact our support team at:
📧 support@prettysta.com
We will provide you with the return instructions and shipping address.
Please do not send your purchase back without contacting us first.
Late or Missing Refunds
If you haven’t received your refund after the stated timeframe:
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Please first check your bank account again.
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Then contact your credit card company or bank, as processing times may vary.
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If you still have not received your refund, please reach out to us at 📧 support@prettysta.com.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will be posted on this page with a revised effective date.